July 29, 2020
Series C funding brings Talkdesk valuation to more than $3 billion, reflects strong investor confidence and highlights the strategic role of superior customer experience among top global brands.
Talkdesk has announced $143 million in series C funding from a combination of new and existing investors.
New investors include Franklin Templeton, Willoughby Capital, Skip Capital, Lead Edge Capital and Top Tier Capital Partners, along with existing partners Viking Global Investors and Threshold Ventures. In total, Talkdesk has raised $268 million over its funding rounds, strengthening its leadership position in the contact center as a service (CCaaS) marketplace and solidifying the role of customer experience as a strategic differentiator for enterprises.
“We have been incredibly impressed by Talkdesk and the remarkable growth and scale the company has achieved over the last few years,” said Morgan Rutman, president, Willoughby Capital. “The company’s solutions are mission-critical across a range of industries during these challenging times. We are excited to support Tiago and the team through the next stage of the company’s evolution.”
This latest investment follows a year of continued global growth, product development and market leadership for Talkdesk. Over the past 12 months Talkdesk has introduced more than 600 product innovations to the market. The company´s culture of innovation led to 200 patent submissions in 100 days.
The new funding will allow to capitalize on its current momentum and continue its global growth. The company plans to increase research and development spending. It also plans to invest in go-to-market, sales, marketing and channel development as continues to expand up-market.
Founded in Portugal in 2011 by Cristina Fonseca and Tiago Paiva, Talkdesk empowers companies to continuously improve customer experience. The cloud contact center helps IBM, Trivago and 1,800+ other enterprises improve customer satisfaction and agent productivity. Above all, it is easy to set up, use and adapt, resulting in increased customer satisfaction, productivity and cost savings.
Talkdesk is a strategic and reliable provider to its customers in 75 countries including IBM, Acxiom, 2U, Trivago and Peloton.